Are the articles sold authentic?
THE THIN LINE is an authorized retailer of all brands present online and in boutiques and guarantees their 100% authenticity.
How do I check the availability of an article in one of the boutiques?
To find out the in-store availability of an article, the customer is invited to contact the boutique of interest using the contact details provided here.
VAT costs are included ?
Vat costs are not included. Prices do not include import taxes, which must be paid upon delivery.
Prices shows on SHOP.THETHINLINE.ES do not include taxes and duties for all the Country except Canary Islands.
Please note that for all the Countries except Canary Islands, customer are responsible of any duty and tax fees.
Please note that ALL ORDERS SHIPPED OUTSIDE THE CANARY ISLANDS ARE SERVED AS DDU (Delivered Duty Unpaid) and may be subject to taxes and customs duties.
We recommend that you contact your local customs authorities to determine the ground cost price before completing your purchase.
Please note that some shipments may be delayed due to the customs clearance process, which is beyond our control.
If the parcel is not successfully delivered to the Customer's address due to lack of cooperation from the Customer, as per The Thin Line SLU's commercial agreement, the parcel may risk being sent back to the Canary Islands at the Customer's expense, including any import taxes required by customs.
These fees will be deducted from any refund.
As per tax regulations, it is not permitted to declare lower values or items as gifts.
How do I track an order and what is the delivery time?
THE THIN LINE ships worldwide via the DHL EXPRESS service.
From the moment the shipment is assigned to DHL, the customer receives an e-mail notification specifying the tracking number.
You can monitor the progress status here by entering the tracking number in the 'Track your shipment' area.
How to cancel an order?
The customer may request the cancellation of an order only if it has not yet been processed by sending an e-mail to email@example.com.